Terms of Service

The service

ViaTech builds, operates and maintains AI messaging agents on the official WhatsApp Business Platform on behalf of business clients, together with a team inbox, automations and related tooling. The service is managed: ViaTech configures and tunes the agent based on information the client provides.

Client responsibilities

• Provide accurate business information (prices, policies, availability) and keep it current — the agent answers from what the client supplies and connects.
• Use the service only for lawful business communication and in compliance with WhatsApp's Business Messaging Policy and applicable law, including rules on marketing messages and consent.
• Hold the rights needed to connect the WhatsApp number and to import any chat history into the platform.
• Keep team account credentials confidential and manage staff roles appropriately.

AI-generated responsesPending legal review

Agent replies are generated automatically from the client's data and configuration. ViaTech designs the agent to answer only from client-approved information and to hand over to a human when it cannot, but automated replies can contain errors. The client remains responsible for the commercial commitments made in its name and can correct or override the agent through the platform at any time.

Third-party platforms

The service depends on third-party platforms, most importantly the WhatsApp Business Platform operated by Meta. ViaTech is not responsible for outages, policy changes or restrictions imposed by those platforms, though we will work with the client to mitigate them. WhatsApp is a trademark of WhatsApp LLC; ViaTech is an independent company and is not affiliated with or endorsed by Meta.

FeesPending legal review

Fees are set out in each client's order form or quote. Unless agreed otherwise, fees are invoiced in advance and are non-refundable once a service period has started.

Data

Each party will handle personal data as described in our Privacy Policy and any data processing terms agreed with the client. The client's customer data remains the client's; on termination it is deleted or returned as described in the Privacy Policy.

Intellectual property

ViaTech retains all rights in the platform, software and know-how. The client retains all rights in its own data, catalogue and brand. Each grants the other only the licences needed to operate the service.

Warranties and liabilityPending legal review

The service is provided with reasonable skill and care. To the maximum extent permitted by law, ViaTech's aggregate liability under these terms is limited to the fees paid for the service in the twelve months before the event giving rise to the claim, and neither party is liable for indirect or consequential loss.

TerminationPending legal review

Either party may terminate as set out in the signed agreement. ViaTech may suspend the service for material breach of these terms, including breach of WhatsApp's messaging policies, after notice where practicable.

Governing lawPending legal review

These terms are governed by the laws of the United Arab Emirates, and disputes are subject to the exclusive jurisdiction of the courts of Dubai.

Contact

Questions about these terms: support@viatech.ae.